Warranty & Returns Policy
Are you missing an item from your order?
Please note that items are sometimes shipped separately, but all items in the same order from tjhe same location are shipped on the same consignment number, and will be delivered at the same time. Please check that the contents of the parcel matches the contents as described in the enclosed picking ticket, upon receipt of your parcel. If an item is missing from your delivery, kindly contact us within 12 days from dispatch or 5 business days of the delivery to help resolve the matter. If we do not hear from you within 12 calendar days of dispatch, we will accept that the parcel and its contents was delivered accuractly and in full.
An incorrect item was shipped to you.
If we do not have a replacement item, a refund will be given, and we will arrange for the incrorect item to be picked up. If an incorrect item was shipped, please contact us within 7 days of dispatch or 5 days of receipt of the item to arrange for it to be replaced. Products must be returned to us within 14 calendar days of the RMA (Return Material Authorization) date.
Configured-to-order, customised or other personalised products may not be returned for refund or exchanged under any circumstances unless the product is Dead on Arrival.
All products returned to Meddoc must be packed in the original packaging and include any accessories, manuals, documentation and registration that shipped with the product.
Product is Dead on Arrival
For products delivered DOA (Dead on Arrival), replacement products will be at our expense.
All returned goods will be checked by our technical service department prior to replacement. In the event that no fault is found, the return of the product will be at the customer's expense.
Unwanted Goods / Change of mind
If you have purchased the item and decide that you do not need it any longer, and the item is not specifically a non returnable item, we may offer a refund less a restocking fee of 20% on the cost of the item. Postal costs incurred are not refundable. Returned items in this category must be unused and in "as new"; and "saleable" condition with all original packaging and accessories returned (including any accessories, manuals, documentation and registration). Refunds will only be paid to the credit card/paypal account that the order was originally generated against.
The buyer will pay for the postage on the returned goods, it is hihgly recommended for goods to be sent with registered post or with a tracking number, to help locate missing parcels.
Under exceptional circumstances we reserve the right to refuse return of goods. Returned products may be rejected for a refund, if the condition of the items is such that it is not "as new" and "saleable"".
All items are sold with the manufacturer's product warranty, as specified. The warranty covers manufacturing faults and defects.
If the product failed in the warranty period, please provide as much details as possibel of the problem, including all troubleshooting steps taken to resolve the problem. More than often our techincal aupport team are able to easily resolve problems through detailed communication, without the products needing to be returned.
Email support is provided to assist with any technical issues and to minimise on returns. All faulty products returned during the warranty period, will be at the customer's expense, return postal costs will be advised at the time of authorisation of the return.
Please ensure that any warranty documents are retained at time of purchase, some manufacturers will not cover warranties without these documents being returned with the faulty product. Some manufacturers require the warranty claim to be made directly to them,and Meddoc will facilite the process, and Meddoc will advise when a claim is made, to return the item directly to the Australian manufacturer/distributor.
Warranty periods are stated on the Meddoc website, and are based on the Manufacturers warranty periods, terms and conditions. Each manufacturer's terms of conditions differ, please refer to the manufacturer's website, or contact a Meddoc for clarifications.
All warranty claims will be actioned through Meddoc, unless otherwise stated on the product warranty supplied with the product. Meddoc may in certain instances service the product outside the warranty period, and warranty terms, on a case by case basis, but is very rare.